1. Overview & Scope
CrestSow Private Limited provides digital educational credentials, interactive workshop certifications, and technical learning resources. This Refund and Cancellation Policy outlines your rights and our procedures concerning payments processed through our platform (crestsow.com) via our authorized payment partner, Razorpay.
2. Digital Certificate Services — Non-Refundable Once Issued
Due to the instantaneous and irrevocable digital nature of educational certificates:
- Once a certificate generation request has been verified, digitally signed, and registered on the permanent central registry at crestsow.com/verify, the associated certificate processing fee is non-refundable.
- Digital certificates are delivered immediately via on-screen preview and dispatched via email as tamper-proof PDFs with unique verification codes. Because these credentials cannot be "returned" once made publicly verifiable, cancellations cannot be accepted after certificate generation.
3. Eligible Refund Scenarios (100% Refund Guaranteed)
We provide a full (100%) refund in the following verified circumstances:
A. Duplicate or Accidental Multiple Debits
If your bank account, card, or UPI was debited multiple times for a single application or certificate request due to network interruptions, multiple gateway clicks, or server lag, all excess duplicate transactions will be refunded in full upon verification.
B. Technical Failure & Unfulfilled Orders
If your payment was successfully debited by the payment gateway, but the platform encountered an unrecoverable system failure that prevented certificate issuance or service fulfillment, and our support team cannot manually deliver your verified credential within two (2) business days, you are entitled to a complete 100% refund.
C. Administrative Rejection Before Certificate Generation
If an application requiring manual review is rejected by administration prior to certificate generation due to institutional criteria or program date mismatch, any collected administrative certificate fee will be reversed.
4. Processing Timelines: CrestSow vs. Payment Gateway
Please note the important distinction between the platform's refund authorization and the banking gateway settlement timeline:
Our support team reviews refund requests, verifies duplicate payment IDs in our database, and triggers the reversal through Razorpay within two (2) business days of receiving your request.
Once initiated by CrestSow, the actual credit into your original payment source (UPI, Debit/Credit Card, or NetBanking) typically reflects within 5 to 7 business days as per standard Reserve Bank of India (RBI) interbank settlement cycles.
5. How to Submit a Refund or Dispute Request
To initiate a refund request for duplicate debits or technical errors, please email our payment resolution desk with the following details:
Email to: founder@crestsow.com
Email Subject: [Refund Request] - Order ID / Transaction ID
Required Details to Include:
- Registered Full Name and Email Address.
- Razorpay Payment ID (e.g.
pay_xxxxxxxxx) or Bank UTR number. - Date and time of transaction and amount debited.
- Brief description of the issue (e.g., duplicate deduction, gateway timeout).
We will confirm receipt within twenty-four (24) hours and process eligible reversals promptly without unnecessary bureaucratic obstacles.